Here’s a little backstory to the audio files I shared on twitter regarding a dispute with Siegel Suites managers at the Sahara location. The links to the files are at the end of this written statement.
January 27, 2014 10:30 am
Joe, property manager, comes to the door regarding past due rent. We explain that I have an issue with a lost ID and will work out the rent payment by the end of the day.
We have an issue with a week’s rent that was stolen by an ex-employee and was never credited to our account. This was not discovered for weeks at which time we were told that we’re one week behind and have been accruing late fees.
Crystal, Regional Manager, was notified of our predicament and she agreed to waive the late fees to allow us to catch up but they would not be able to refund the stolen week’s rent.
The first installment was due Friday but due to the predicament we weren’t able to get the rent in until Monday afternoon.
When this was explained to Joe, he proceeded to tell us that the agreement was null and void and all late fees would now apply and we would be evicted immediately. Adding that the agreement was not in place for us to avoid paying rent.
We explained that we were not trying to avoid payment. To which he responded by mocking us to the point that when we closed the door, he stood outside laughing boisterously.
5 minutes later he was observed looking over our car, whose tags had expired. We are in the process of requesting the Lien Holder’s title release. The car, a 2004 Toyota Celica, was given to us by my dad who relocated back to Hawaii, the details of which was explained to Joe 2 weeks prior when we requested a parking pass to allow us to park on the private street fronting our building.
20 minutes later our car was hauled away by an agent of the towing company, Fast Towing, contracted by Siegel Corp. The timing of which was a little suspect given the conversation we had just had and his threats of eviction. This led me to go to the office to demand they have the tow company return our vehicle.
When I entered the office, I recorded the following conversation on my iPhone. I was greeted by Crystal, the Regional Manager and Corporate Representative who happened to be supervising the property and training Joe, a new manager to the company, who had taken over the property on December 18, 2013.
Interesting moments are when Crystal states that she got tagged too so “It’s ok” and the moment near the end when I asked for a sticker much like the one that they affixed to my car to which she said that I could have the one on my car when I retrieve it. After discussing my lack of options for five minutes, I returned home to share the recording with my wife Elaine who promptly returned with me to discuss the situation further,
This 50 minute recording documents that encounter.
There are many times here that Crystal contradicts herself and a touching moment when Joe admits that he feels worse than we do that we lost our car. Really?
The worst part of this experience, other than losing the car, was the attitude of both employees who tried to dismiss us and at times barely paid attention to what we were saying.
It was extremely humorous hearing Crystal admit that Siegel Suites DID NOT have a twitter handle nor used social media at all but that she had a personal facebook account. And that a phone call to the corporate office would generate an email for her supervisor to respond to our request.
I love being underestimated.
I returned with my son, Connor, a few hours later with the rent at which time Crystal did not recognize me because I had changed my clothes, donned a hat and added a septum ring. She approached me to get some information about the man who had been in earlier. I said, “Are you referring to me?”
She was taken aback and quickly began discussing my tattoos and piercings and how much she LOVED Hawaiian food. Joe processed my payment and asked me how I was as if he was concerned. I replied with “I’d feel better if my car had not been towed.”
@robponte is a good friend and webmaster/illustrator of SINNER Magazine. He was assumed to be the suicide jumper found behind his building downtown the other day. Anyone who follows his twitter can testify that he is not suicidal. The cops should’ve started there. If he was going to leave a suicide note, it would have been instagramed and fed to twitter and Facebook. Duh.